Terms of Service

Effective Date: November 13, 2025

Last Updated: November 13, 2025

These Terms of Service ("Terms") constitute a legally binding agreement between you and Maha Spices Indonesia ("Company," "we," "our," or "us") governing your use of our website, products, and export services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Acceptance and Scope of Terms

1.1 Binding Agreement

By accessing this website, creating an account, placing orders, or utilizing any of our services, you explicitly acknowledge and agree to be legally bound by these Terms. If you are acting on behalf of a company or organization, you represent that you have the authority to bind such entity to these Terms.

1.2 Rejection of Terms

If you do not agree with any provision of these Terms, you must immediately cease all use of our website and services. Continued use after any modifications to these Terms constitutes acceptance of the updated terms.

1.3 Scope of Services

These Terms apply to all interactions with Maha Spices Indonesia, including but not limited to:

Website browsing and account creation
Product inquiries and quotation requests
Order placement and contract execution
Payment processing and fulfillment
Customer support and after-sales service

2. Company Services and Offerings

Maha Spices Indonesia is a premium exporter of Indonesian spices, providing:

Premium Indonesian spices for international markets
Export services with proper documentation
Quality assurance and certification services
Customer support and consultation

3. User Eligibility and Account Requirements

3.1 Age and Authority Requirements

Minimum Age: Users must be at least 18 years old or the age of majority in their jurisdiction
Legal Capacity: Must have the legal authority to enter into binding commercial agreements
Business Authority: If representing a business, must have proper authorization from the entity
Compliance: Must comply with all applicable laws in their jurisdiction

3.2 Account Registration and Responsibilities

When creating an account with us, you agree to:

Accurate Information: Provide complete, accurate, and up-to-date information
Security: Maintain the confidentiality of your login credentials
Authorized Use: Ensure only authorized personnel access your account
Immediate Notification: Report any unauthorized access or security breaches immediately
Account Responsibility: Accept full responsibility for all activities under your account

4. Order Processing and Contract Formation

4.1 Order Acceptance Policy

Discretionary Acceptance: All orders are subject to our acceptance and product availability
Right to Refuse: We reserve the right to refuse any order for any reason
Confirmation Requirement: Orders are only binding upon our written confirmation
Price Validity: Quoted prices are valid until order confirmation or expiry date specified

4.2 Contract Formation and Terms

Binding Agreement: Confirmed orders create legally binding contracts
Governing Terms: Contracts governed by these Terms and specific order terms
Modification: Any changes require written mutual agreement
Documentation: All contract terms must be documented in writing

5. Payment Terms and Financial Obligations

5.1 Payment Structure

Currency: All prices quoted in USD unless otherwise specified
Payment Terms: As specified in individual order confirmations
Late Payment: May result in order suspension, cancellation, or additional charges
Bank Charges: International transfer fees are buyer's responsibility

5.2 Accepted Payment Methods

Telegraphic Transfer (T/T): Bank wire transfers with advance payment requirements
Letter of Credit (L/C): From internationally recognized banks
Documentary Collection: For qualified customers with established credit

6. Quality Standards and Product Warranties

6.1 Quality Commitments

We warrant that our products will:

Meet agreed quality specifications and standards
Comply with applicable international food safety regulations
Be delivered with proper certifications and documentation
Maintain traceability throughout the supply chain

6.2 Warranty Disclaimer

EXCEPT AS EXPRESSLY STATED ABOVE, ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

7. Intellectual Property Rights

All intellectual property on our website and in our services, including but not limited to text content, graphics, multimedia, logos, trademarks, brand elements, software, code, technical systems, business processes and methodologies, remains the exclusive property of Maha Spices Indonesia and is protected by Indonesian and international intellectual property laws.

8. Prohibited Uses and Conduct

Users are expressly prohibited from:

Legal Violations: Using services for any unlawful purpose or illegal activities
Security Breaches: Attempting unauthorized access to our systems or data
Harmful Content: Transmitting viruses, malware, or other malicious code
Misrepresentation: Providing false information or impersonating others
Interference: Disrupting or interfering with our services or servers
Competitive Intelligence: Using our services to gather competitive information

Consequences: Violation of these prohibitions may result in immediate termination of services, legal action, and claims for damages.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Maha SPICES INDONESIA SHALL NOT BE LIABLE FOR:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Business interruption or operational delays
Third-party claims or actions
Force majeure events or circumstances beyond our control

MAXIMUM LIABILITY: In no event shall our total liability exceed the amount paid by you for the specific services that gave rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Maha Spices Indonesia, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

Your use of our services or violation of these Terms
Your breach of any representation, warranty, or covenant
Any third-party claims related to your business operations
Any negligent or willful misconduct on your part

11. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including:

Natural disasters, earthquakes, floods, or severe weather
Government actions, regulations, or policy changes
Labor strikes, lockouts, or industrial disputes
War, terrorism, civil unrest, or political instability
Pandemic, epidemic, or public health emergencies
Supply chain disruptions or material shortages

Upon occurrence of a force majeure event, the affected party must provide prompt written notice and use reasonable efforts to mitigate the impact.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to conflict of law principles.

12.2 Jurisdiction

Any legal proceedings shall be subject to the exclusive jurisdiction of the competent courts in Singkawang, Indonesia.

12.3 Dispute Resolution Process

Direct Negotiation: Parties agree to first attempt resolution through good faith negotiations
Mediation: If negotiation fails, disputes shall be mediated through the Indonesian Chamber of Commerce
Arbitration: Unresolved disputes may be submitted to binding arbitration under Indonesian law
Legal Action: Final recourse through Indonesian court system

13. Modifications and Updates

Right to Modify: Maha Spices Indonesia reserves the right to modify, update, or revise these Terms at any time in our sole discretion.

Notification: Material changes will be communicated through:

Email notification to registered users
Prominent website announcement
Updated "Last Modified" date on this page

Acceptance: Continued use of our services after modifications constitutes acceptance of the updated Terms.

14. Contact Information

For questions regarding these Terms, please contact us at:

Legal Department

Maha Spices Indonesia

Email: legal@mahaspices.com

Phone: +62 8961 7150 999

Hours: Mon-Fri 9AM-5PM (GMT+7)

Head Office